Aircel — Recharge Plan 249 rupees | |||||
Hi Aircel Team, My Aircel number [protected] in Orissa circle. On 23/12/2015 i got sms that with recharge of 249 rupees i will get 3GB 3G data & Unlimited 2G for the validity of 30 Days but after recharging with 249 rupees on same day (23/12/2015) i have got 4000 A2A mins. When i am contacting you customer care it is not connecting .I am very disppointed with your cheap service.If it continues your network will be the worest network in the world. Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Like this kind of spam is still happening with Aircel till now. A couple of months back I recharged with Rs.359 and the details are unlimited calls and 1gb of 3G data per day. But my data was not working after 200mb. When I contacted the customer care, They are claim that I will be getting the data at the 2G speed which was 98Kbps(As per customer care statement), but I was getting at the speed of 1kbps, I even drag the issue the higher level of escalation, They simply dragged the show till my plan of 28 days expires and closed the issue. After some time back I came to know that I will get 1Gb data per day only if I have a 4G handset, This was surprising me, when Aircel does not have 4G network why they are insisting me to buy a 4G handset.
Aircel Customer Care's response, Sep 11, 2017
Verified Support
Dear Shameer Ariff,
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:
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Regards,
Aircel Social Media Team
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:
Aircel No.:
Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc):
Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 19, 2017
Verified Support
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Thank you for reaching us at Social Care.
We have forwarded your complaint/query/request to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in