[Resolved]  Aircel — Recharge went to promo account

I want the complete call history details of my aircel prepaid no [protected]
Please mail the call details for the past20 days to my email id: [protected]@gmail.com

I support for aircel . Now am getting irritating about aircel whole team . In my no old customer didn't pay the aircel amount .so they calling my no and torturing I have mentioned many times . Again again doing same ...😈😈😈😈😠😤

Dear pravinkumarsinha,

We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS and internet but, you can not use PF balance to activate any service.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Dear lalitshukla,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Dear Abinaya Baskar,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Contact no.:
Number from which you are getting call:


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Hello Aircel Social Media Team,
You are telling that I can use PF balance to charge internet. When used USSD code it simply rejects. Kindly provide the USSD code or procedure so that I shall be able to charge for internet. While advertising you never say that this money will got some separate account and It is not the same. You only say it is of 10 Days validity. Please provide the steps to recharge for internet. You have mentioned PF balance can be used for internet recharge as same as main account recharge.

pravinkumarsinha

Dear pravinkumarsinha,

We would like to inform you that you cannot use your PF balance for internet recharge but use it for surfing the internet and it will be charge as a base rate i.e, 15p/10kb.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team