[Resolved] Aircel — Reduced mobile balance illegally

prosenjit_mitra

from Ingraj Bazar, West Bengal

Address:

713101

O 13th Nov 2016, when I checked my mobile balance, It was reached to 0.00, though 12th Nov I saw before going to sleep it was around 12.00 rupees. When I called to their customer care, they're repeatedly saying that there was no update to their system, call us after 24 hours. Now if I call them after 24 hour, they will say "24 hours have been passed, so no. Refund is possible". This way they cheat with many people. This thing happened with me before also, but now I am writing this complaint. Tell me what should be my next step???

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Dec 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Nov 13, 2016

Updated by prosenjit_mitra On 13th Nov 2016, when I checked my mobile balance, It was reached to 0.00, though 12th Nov I saw before going to sleep it was around 12.00 rupees. When I called to their customer care, they're repeatedly saying that there was no update to their system, call us after 24 hours. Now if I call them after 24 hour, they will say "24 hours have been passed, so no Refund is possible". This way they cheat with many people. This thing happened with me before also, but now I am writing this complaint. Tell me what should be my next step???

Verified Support

Nov 16, 2016

Aircel Customer Care's response Dear prosenjit_mitra,

We apologise for the inconvenience caused. Please share if you have received any message upon deduction so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 22, 2016

Aircel Customer Care's response Dear Prosenjit_mitra,

As per system, your balance got deducted Rs.1.90(not Rs.12.00) for making outgoing call to this (sample number:-90073#####, 73847#####, 95632#####) from[protected] at 12:19 to[protected] at 12:26, before balance Rs.10.02 and after balance Rs.8.12. So charging found correct & you are not eligible for waiver.

Warm Regards,
Aircel Social Media Team

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Comments

pcie

My Aircel sim not network

Aircel Customer Care's response, Nov 16, 2016

Verified Support

Dear pcie,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Madhuri Prasad

from Khagaria, Bihar

Hi,

I recharged my aircel number [protected] with Rs 135 for which i was supposed to receive balance of Rs 150 but it was transfrd to some promo balance and not the main balance. Please correct this and transfer the amount to main balance i dont need any promo balance. If it cannot be transferred than it is pure cheating customer.

Aircel Customer Care's response, Nov 16, 2016

Verified Support

Dear Madhuri Prasad,

We would like to inform you that PF balance can be used same as the main balance for voice, SMS and internet but, you can not use PF balance to activate any service.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

ckroy

from Kolkata, West Bengal

Cost of SMS charges was deducted from my cell no [protected] @ Rs.1.50
was being deducted for a long timeon dail basis wrongly though no sms was done by me. Pl. look into the matter and arrange to refund me the money

Aircel Customer Care's response, Nov 16, 2016

Verified Support

Dear ckroy,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 25, 2016

Verified Support

Dear ckroy,

We would like to inform you that as we checked and found that you recharged with FRC-192+1 on 01-10-2016 at 16:16 (benefit:-SRC-1 TTRs 75 All Mobile Local+STD Call @1p/sec, LL 3p/sec for 90 days, 1 GB Day & 1 GB Night for 30 days, 100 L/N SMS for 15 Days.

And the balance got deducted Rs.9.00 (before balance Rs.10.43 & after balance Rs.1.43) for sending STD SMS to this (sample number:-95829#####) from 11/1/2016 at 4:43:05 AM to 11/7/2016 at 11:46:41 AM. So charging found correct .

Thanks and Regards

Aircel Social Media Team