[Resolved] Aircel — Refund not provided

drajgaonkar2010

Address:

403507

Dear sir

On 31 august the company had deducted mine rs 128 as activation charges towards internet package which i had not activated on my aircel phone number [protected], following which i had registered a complaint with the company customer call centre.
Reference number was 1-[protected].
Company had said my balance will be refunded within 48 hrs but has not refunded my balance till yet. I have been calling daily to the customer care centre and has received false promises so far.
Off late the cc centre is not allowing me to speak to the customer care executive by way of deliberate blocking the call.

This has been a total mental harassment and blatant abuse of power. It has been almost a week now the company has been trying to take me for a ride and unable to refund my balance of rs. 128.

I promise if i dont get the refund at the earliest i will file a complaint in consumer forum

May god give you little pinch of wisdom

Regards

Victimised aircel customer

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Oct 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 06, 2016

Updated by drajgaonkar2010 kindly refund my balance on [protected]

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Customer(drajgaonkar2010),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 28, 2016

Aircel Customer Care's response Dear Customer(drajgaonkar2010),

We would like to inform you that Rs.128/- has been refunded on 14 Sep 2016 against PI Pack 128. Let us know if there is anything else we can help you with.

Thanks and Regards
Aircel Social Media Team