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[Resolved]  Aircel — Replied to Missed call alert number charged as International SMS & With out selecting or choosing Nyassa trail pack free is added to my account

Address:621010

Actually I got missed call alert SMS from Aircel from +52299 for that i replied "GET" to get the details. But Aircel claiming this as international sms because i sent GET to 0052299.
I have a proof that i sent this with +52299 attached with this. I raised complaints to Aircel but still now there is no proper response.

And today i received a message link thanks for choosing the pack of aircel nyassa trail pack.

But i didnt requested or activated this from any where. But i received from Aircel notification only. I called customer care but they said they are not seeing such pack is activated for my mobile.

I think Aicel doing somthing for customers to pay more?

Cheating customer?

I already mailed to care.[protected]@ also no reply.

I planned to move to other service provided.
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Mar 18, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2017
Aircel Customer Care's response Dear Customer(Arun_krish20),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Feb 15, 2017
Aircel Customer Care's response Dear Arun_krish20,

We would like to inform you that as per our request VAS service has been deactivated from your number.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

Who told you to activate first. And without telling the truth and clearing the concerns to the customer if you close the complaints then what is customer support. Thanks very much for your idiotic support. I am moving to other service provider from Aircel
Reply
Aircel Customer Care's response, Mar 1, 2017
Verified Support
Dear Customer(Arun_krish20),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

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