[Resolved] Aircel — Revised rate cutter tariffs not updated in the server

arulchinna

from Delhi, Delhi

Address:	609802
Website:	aircel

Dear team,

27.07.2016 time 09.23 recharged rate cutter 78. After that i had received sms
From dd-aircel on 27.07.2016 time 10.14 "stv 78 recharge successful. Local (A2a 20p/min, a2m 40p/min) val:28 days."

But, the rate cutter validity closed on yesterday 17.08.2016. (21 days used) also i called to aircel customer care yesterday, they told stv 78 validity revised 21 days instead of 28 days.

Yesterday (17.08.2016) also, i had received sms from aircel, recharge with rc78 & enjoy loc [protected]@a 20p/min loc other mob 40p/min for 28 days - aircel.

Which statement is true sms r air customer care statement?

If customer care statement is true, why so far not update in the server?

Hence, kindly resolve the issue at the earliest.

Also, you will extend the 7 days validity for stv 78. Because, so far am not received any revised tariff rate cutter details.

Thanking you,

Regards,

Arul. C
[protected]

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Oct 3, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear Customer(arulchinna),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 20, 2016

Updated by arulchinna Team,

Mode of Recharge - By E - Recharge.

Transaction ID : Txn No. TNR[protected]

Regards,

ARUL.C
[protected]

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Customer(arulchinna),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 02, 2016

Aircel Customer Care's response Dear Customer(arulchinna),

Please share the screenshot of the message that you have received on 17/08/2016 to proceed further.

Thanks and Regards
Aircel Social Media Team