[Resolved] Aircel — Rs.98 balance deducted without my concern

Vichithra

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

What is happening with aircel? This is 3rd time my money has been deducted from my balance without my concern within 3months. Raised complaints, sent 4 mails, still no response. Even though i did not subscribe for video parlor (Rs.49), i tried unsubscribing it, by sending sms to 155223. For that i received an sms that “you are not subscribed to any vas service”. After 7days, again they auto renewed it and took another rs.49. Raised so many complaints, no use at all.
Really frustrated with aircel.
I need refund of rs.98.
Immediate action required.
Is this the way you treat a customer who has been with aircel for around 6yrs?
“so many of my colleagues also facing the same problem and we are planning to switch network unless otherwise you take necessary steps and refund it”
Waiting for response!!!

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Oct 30, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 28, 2016

Updated by Vichithra Around 3times I raised complaints to Appellate authority for the same problem.

Still, NO STEPS TAKEN TO RESOLVE AND NO RESPONSE from your end.

On Sep 21, 3.47PM, I got a message "Thank you for choosing VIDEO PARLOR you have been CHARGED Rs.49 for 7days" - which I have not subscribed.

Even so, i sent an SMS STOP to 155223, for that I got an reply "You are NOT SUBSCRIBED to Any VAS Service"

So I raised a complaint mail to both [protected]@aircel.co.in & appellate.[protected]@aircel.co.in.
NO RESPONSE so far.

Again today Sep 27, 4.27PM, I received a message "Your video parlor at Rs.49 for 7days has been RENEWED "

Again Rs.49 has been taken from my account. But this time I can unsubscribe it.

I faced the same problem 2 months back, money deduction from main balance without my knowledge for something which I have not done.

DO I HAVE TO RAISE A COMPLAINT EVERYDAY?

"I NEED A REFUND"

IF YOU AGAIN DEDUCT MONEY FROM MY ACCOUNT FOR SILLY REASONS, me & my colleagues will SURELY SWITCH NETWORK TO SOME OTHER SERVICES.

IS THIS THE WAY YOU TREAT A CUSTOMER WHO HAS BEEN WITH AIRCEL FOR MORE THAN 6YRS ?????????

Clearly DISAPPOINTED with your service.

Waiting for Response & refund.

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Vichithra,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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Comments

Aaravmuradya

My rajasthan mobile no [protected] had 40rs balance, then suddenly a message came with deduction of rs 35. with hungama service activate, but i didnt activated it, after some time again message of 4 rs deduction came of same service, this was wrong deduction this is often happens from aircel . I want my refund, contact no [protected]

Aircel Customer Care's response, Oct 1, 2016

Verified Support

Dear Aaravmuradya,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date of Deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Oct 6, 2016

Verified Support

Dear Aaravmuradya,

As checked STORE 15 was activated through WAP and charged for the same and you are not eligible for waiver.

Warm Regards,
Aircel Social Media Team

seshadric

from Coimbatore, Tamil Nadu

Dear sir/madam
Regarding Amount deductions in my sim.
Now I an using Aircel prepaid network. They automatically activated some plans and reduced my balance without having my permission .I said so many times to customer care about these issues they don't care about this.Please take immediate action about this issues.
Thanking you.

Aircel Customer Care's response, Oct 1, 2016

Verified Support

Dear Customer(seshadric),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team