[Resolved]  Aircel — Security deposit of 300 rs

Address:Thane, Maharashtra, 401105

I was using aircel postpaid sim for almost a year but due to their bad customer service I decided to disconnect it.

I paid my bill for the month of October 2016 and paid 50 rs extra in near by gallery located at Bhayandar west.

When I paid my bill aircel representative told me I'll receive my security deposit cheque at my registered address. According to their policy i should receive my security deposit cheque in 45 days.

It's more than 4 months i have not received my cheque.
When i enquired in aircel gallery located at Bhayandar west, aircel representative told me that my account is nil and there is no such security deposit.

I paid security deposit of 300 rs and 50 rs extra on my bill amount. I paid this security deposit via cheque and I have proof of it.

Adding to their poor customer service they don't even have basic ethics of returning their customers money

My aircel number is [protected] which I have discontinued.
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Apr 18, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2017
Aircel Customer Care's response
Dear Bhavika6666,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Mar 16, 2017
Aircel Customer Care's response
Dear Bhavika6666,

We would like to inform you that as we have checked and found that the refund cheque already got delivered with proof of delivery no. “B[protected]” Amount: 348/- and Delivery date: 20/02/17 towards the final settlement.

Warm Regards,
Aircel Social Media Team
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