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Aircel

Aircel — Sending wrong information for data recharge.

Address:Lucknow, Uttar Pradesh, 226010

Hello Sir/Mam
This is to inform you today (04/07/2016) i received a text message regarding data pack recharge. The message was to get 1GB 2g data in only 58 rupees for 28 days. I made a recharge of 58 rupees. After half an hour i received a message from company's number that "Your recharge is successful, You have received US /[protected]@!p/sec for 24000sec, @3p/sec beyond24000 sec. val-30 days". I had word with their executive regarding this mistake, but they told me that the company is not responsible for this issue.
So please help me to resolve this issue. I want that company provide me this offer with same charges. Company will have to pay, because its all their faults. Screenshots of that text message and Etopup details are as follows.
+2 photos
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Aircel customer support has been notified about the posted complaint.
Jul 04, 2016
Updated by Singh Ranu Sorry i forgot to mention my mobile number in which i received that text message.
My number is +91-[protected].
Complaint comments 
7 Comments

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Comments

Hello Sir/Madam

I used PAYTM app to recharge that offer through my debit card. I have already submitted the screenshot of ETOPUP.
Reply
Dear Singh Ranu,

We are sorry that you have received the wrong message from our end. You have already received the correct benefits.

Warm Regards,
Aircel Social Media Team
Reply
Hello Sir

No, I haven't received the correct benefits.1GB 2G data hasn't been activated yet. ISD tariff has been activated on my number which i already mentioned with screenshots. For your kind information I don't want ISD tariff. I want 1GB data which was mention in that text message which was sent by AIRCEL.
So request you to please resolve this issue as soon as possible without wasting my time and don't make a fool to your customers in future.

Thanks.
Reply
Dear Singh Ranu,

We apologise for the inconvenience caused. We have forwarded your issue to the concerned department.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Sir/Madam

Could you please explain me which offer has been activated on my number? I received a text message in which nothing is mentioned that which offer is activated, only "your concern as per reference number[protected] has been resolved" was written on that text message. I tried 5 times to connect with your customer care executive, but i couldn't.
Please clarify this issue and inform me clearly that which offer has been activated.
Hope my concern should be resolved after this message.

Thanks.
Reply
Dear Singh Ranu,

This is to inform you that the benefits of 1 gb data has been already credited to your account.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Singh Ranu,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Reply

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