[Resolved] Aircel — Service activated and balance deducted without any legitimate reason

itspbm

from Lucknow, Uttar Pradesh

Address:

Barabanki, Uttar Pradesh, 225001

Dear Sir/Madam,
This is 4th time when I face this type of problem. A message came from DD-AIRCEL that "Your Glamour Zone 75 at Rs 35.0 is auto-renewed for 7 days. To unsubscribe SMS STOP to 155223. For your special offer dial 50000!!Toll Free!!" I had called customer care executives several times and spoke to them but they refuses to resolve my problem.
Although I have already registered for DND but also this type of services are activated in my mobile.
Please fully block these type of services from my Number. Also refund my amount which was deducted earlier for the very same.
Yours sincerely
Prakhar Mishra
Mobile no. [protected]

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Oct 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear Customer(itspbm),

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 28, 2016

Aircel Customer Care's response Dear Shambhavi Mishra,

We have verified your account and found that the CEF was not received from the retailer and we request you to visit the store where purchased the SIM card.

Thanks and Regards
Aircel Social Media Team

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Comments

Shambhavi Mishra

from Tumkur, Karnataka

Hello sir, i bought an aircel sim 2 weeks back nd till now the sim is not activated. It is not showing any tower. No. Is [protected]
Email. [protected]@gmail.com

ajaysaibaba09

from Bengaluru, Karnataka

I have lost my Aircel pre-paid sim card two months back.

Kindly block the card.

The number is : [protected]

My address is
Ajay
#67/3, new no-84,
allama prabhu road,
10th cross, hanumantha nagar,
bangalore

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear Customer(ajaysaibaba09),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

ranadeepdhar

from Kolkata, West Bengal

I am Ranadeep Dhar. My No [protected] has been barred and all incoming and outgoing call has been stopped. Please help to activate my no.

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear Customer(ranadeepdhar),

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear Customer(ranadeepdhar),

As per the system check, no barring has been found on your number. Kindly visit the Aircel store and get your SIM checked.

Warm Regards,
Aircel Social Media Team