[Resolved] Aircel — Sms pack

Jayaraj Pandaram

from Pathankot, Punjab

Address:	638301
Website:	www.aircel.com

I recharged sms pack for rupees 19 After recharge sms pack, they deducting amount again for every sms when I send, then what is the use of recharging such a service and you providing that service for money and again deducting rupees one for every sms after recharged on 04/01/2017, in that offer you have mentioned like 500 L/N SMS. No first SMS charging then why do you charging for every sms, it is looking like cheat the people.

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Mar 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Aircel Customer Care's response Dear Jayaraj Pandaram,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:
Sample number of message charged:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 24, 2017

Aircel Customer Care's response Dear Jayaraj Pandaram,

Please share the screenshot to proceed further.

Warm Regards,
Aircel Social Media Team