Aircel — Special offer recharge - did not get what it has been offered.

Address:

Sundargarh, Odisha, 769008

Sir/Madam,
my complaint is - they cheated me by not giving what they had offered me.

In my aircel prepaid phone number-[protected], when I checked special offers 4 u option under *121#, there is a offer that on 105 rs recharge, I'll get 115 rs talk time. I did that recharge on 17/11/2015, Txn No. is ORR[protected]. I received Rs 91.7 as talk time.since I didn't 115 rs talk time, On that day itself I called the customer care on 198, they told me that it will credit in 24hrs. But it is not credited, so I called again after 24 hr on 198, they told me that it will credit in 72hrs. But still it is not credited, so i called again today(21/11/2015) at 5.15pm on 198, now they are saying that there is no such offer available in my phone and they behave to me in a rude way and not giving me a chance to explain about, how i came to know about this offer. They simpling denying it and saying that there is no such offer and they told that they are going to disconnect the call. On hearing that I got angry and used a abusive word. I again contacted them, they are saying the same response. They had cheated me by not giving what they had offered. I taken the snapshot of the pictures showing this offer today. So I humbly request you to take action against them. I always do recharge by seeing special offers 4 u, and done 24rs=25tt 4-5 times even if it shows recharge only thru *150#, because we cant do any talk time recharge through *150#.