Aircel — Stole my money and behaving unprofessionally

Address:

Chennai, Tamil Nadu

Hi, Im George my Aircel number is [protected] I recharged Rupees 499/- on June 26th 06:58 pm to my Aircel number [protected] I got Promotional offer of Rupees 600/- talktime upto august 24th 1600 free local/std sms and 1 GB data The 1 GB got exhausted exactly at July 7th 03:34 pm Previously to avoid money to be debited from my main account for data usage I recharged Rupees 193/- data plan exactly on July 7th 7:43 pm online In spite of this Aircel debited more than Rupees 350/- from my promotional offer balance So I complained this to Aircel on July 8th 10:04 AM they gave me a complaint number[protected] The next day the main balance and the promotional balance all reduced to 0 without any warning The ticket[protected] was closed on July 9th 05:05 pm without giving refund or leaving any feedback to me or giving on reason via sms or voice call I was with zero balance on my phone for 3 days because i thought the system might take more money by mistake I kept calling several times to aircel on 8th 9th 10th and 11th of July to find out the reason nobody gave me a proper answer they asked me to wait for 48 hours or asked me to call back after 4 hours or application down please call back on july 11th I got irritated and I forced the agent to get me a supervisor after a long wait the supervisor answered the call and said I have used my data so they took money from my main balance and promotional balance I tried to argue and prove my point but he kept saying the same thing I used my data I want justice here I want compensation for this not just my balance I need aircel to pay me 10000/- as fine for the unprofessional behaviour and their numerous lies they told for 3 days and left me with zero balance for 3 days I want Aircel to be punished for this I will put this message on every internet source that im aware of George Stephenson [protected] [protected]