[Resolved] Aircel — Subscribe services by himself and charged money

syed0021

Address:	Ranchi, Jharkhand, 834001
Website:	aircel.co.in

They subscribed a pack without my permission and charged money for that when i call the customer care they says that they dont have any information about this deduction i recorded the call. This telecom company aircel done these types of deduction many times and this is my primary no so cant change this but if it still remains i will port my no. To any other telecom company

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Nov 6, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Aircel Customer Care's response Dear Customer(syed0021),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear Customer(syed0021),

We would like to inform that Rs.15 for (VAS HLBDTBM) credited and service has been deactivated on your number.

Thanks and Regards

Aircel Social Media Team

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Comments

Angesh Kumar Mishra

from Gurgaon, Haryana

Sir/Madam
Mene Aircel ka sim liya tha. isko 3G karna ha. Please isko 3G me activate kar digeye. No.- [protected] (Angesh Kumar)

Aircel Customer Care's response, Oct 4, 2016

Verified Support

Dear Angesh Kumar Mishra

We would like to inform you that to activate 3g in your number please text START<space>3G to 121 .

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards,

Aircel Social Media Team