Aircel — Suddenly outgoing barred w/out any information.

Address:

West Tripura, Tripura

This mail is regarding the violation of a customer having healthy vintage of more than 2 yr's with reputed telecom Company Aircel.It's really a painful situation to anyone who is using a postpaid connection, i never felt shame to come up with the incident that i faced in such a short period of time.Right on 27th of october, i have made the payment towards my postpaid mobile number [protected] in north east circle Tripura.Suddenly I noticed that my outgoing has been barred, in the mean time I discussed this matter with customer care for ascertaining the reason of outgoing barred..Suddenly they told me that i haven't paid the last two bills showing o/s in the system.That moment i felt butterfiles in my stomach that to whom I have paid the same then, pls check in the system for the dates, now they came up again that actually payment has been made but it's not sufficient enough, then i have encountered again that if my bill amount reflected in ebill was Rs2243/-, which I have made on that date then how you said that this is not sufficient enough.Finally they informed me that it was the VAS services for which has exceeded the credit limit, plan discounts will be adjusted at the time of bill generation.I said them ok let me inform what is the actuall amt reflected in your system, they informed me that it'nearly about 3801 approx, now I i have made the payment of Rs 2500/- as I know I will be out of station from tomo so nothing bad can happen.Finally my suspicion turned to reality when i have faced my outgoing services as barred.I ran towards customer centre of silchar location, where I was informed for not having any such information of outstation numbers. hem that my credit limit as per my last bill was 3000/-, then if I made the rest of the am ount that is Rs 801/-, then u will be able to release my outgoing barred.Howver they informed me that I need to pay at least 90% of the unbilled amount, now then tell me where is the importance of having credit limit in my a/c