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[Resolved]  Aircel — Talktimeoffer/customer call executivesnot given proper solution and talked irrespectively

Im poornima, i have Called customer care from Nov 13th.I received offer msg i.e Rc16=Rs.16+Low localtariff. Recharge Now with Rs.16 & get TT Rs.16 & enjoy Aircel (Loc+STD) 25p/min, other mobiles(Loc+STD) 30p/min for 30 days. I Recharge @ 13th Nov, yet i didnt get My talktime. Customer care executives Not talking with respective manner. Really WORST service and bad response. My number [protected]. I need My talktime and should train customer care executives in proper guidance.
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Dec 23, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2016
Aircel Customer Care's response Dear Mogly25,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:

Mode of recharge:

Transaction ID:

Screenshot of the message received:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Verified Support
Nov 22, 2016
Aircel Customer Care's response Dear Mogly25,

We would request you to share the screenshot of the message received to assist you better.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Iam G.Sivakumar, residing at 2-7-1-R.S.S.Street, lakshmipuram [PO], periyakulam TK, Theni District, Lost Android Phone with Air cel sim No.[protected] at Usilampatty, madurai District at about 8'P.m. Today, I request you to stop the service of above said sim number and issue the
new sim in same number.

with regards
G.Sivakumar
Reply
Aircel Customer Care's response, Nov 18, 2016
Verified Support
Dear siva shanth,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Aircel No.:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
I am having two Aircel prepaid number we i am getting continuous call from your recorded calls about songs, offers etc. Can you please stop those calls and all the service s enabled since if recharge for 30 rupees services gets automatically activated.it has become really a headache.
Reply
Aircel Customer Care's response, Nov 18, 2016
Verified Support
Dear monisha babu,

Thanks for reaching out to us. To Stopping promotional calls and SMS you can register your number into DND by calling 1909 or by Texting “START 0” to 1909.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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