Aircel — Threatening calls from aircel team | |||
I had a bill pending for the phone number [protected] with relationship no: 1-[protected], a due amount of Rs.202 and the last date to pay the bill is 12th Dec 2015. I got a call from No.[protected] saying himself as person from Consumer Court and asked me to call No.[protected] and if I don’t pay the bill within 30 min they will forward the case against me. Even though I told him I will pay by tomorrow he was shouting saying that he don’t have time for this and I need to pay bill within 30 min. He tried to call me every 5 min to find the status. It made me to go the aircel store and pay the bill since online option is not working (which cost me half day leave to the office). Later I found from the aircel store that the parsons called me are also from Aircel. I didn’t expected such an incident from Aircel and the language that they are using is not acceptable. I am planning to go file case against Aircel team in the real Consumer Court. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
No resolution provided yet.
Dear ravipati450,
Thank you for writing to Aircel.
We regret for the inconvenience caused to you. We would take this opportunity to thank you for sharing your valuable feedback. Regarding Collection agent issue we have already escalated the details to Collection team manager for necessary action on the same.
We assure you to provide delightful experience and best of services always.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Assuring you of our best services.
Aircel
PS: In case you require any further assistance, please
Ø We request you to provide the Service request number for further assistance and if you have not contacted the first level customer support.
Ø Please call 198 or email to us at care.[protected]@aircel.co.in or visit Aircel Stores to register your requirements.
Ø If you are not satisfied with the resolution provided then you may escalate your concern to the Appellate Authority of your circle with Service Request Number.
Thank you for writing to Aircel.
We regret for the inconvenience caused to you. We would take this opportunity to thank you for sharing your valuable feedback. Regarding Collection agent issue we have already escalated the details to Collection team manager for necessary action on the same.
We assure you to provide delightful experience and best of services always.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Assuring you of our best services.
Aircel
PS: In case you require any further assistance, please
Ø We request you to provide the Service request number for further assistance and if you have not contacted the first level customer support.
Ø Please call 198 or email to us at care.[protected]@aircel.co.in or visit Aircel Stores to register your requirements.
Ø If you are not satisfied with the resolution provided then you may escalate your concern to the Appellate Authority of your circle with Service Request Number.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in