[Resolved] Aircel — To get back deducted amount and deactive the limitless music.

ranjit sutradhar

Address:	Bangalore, Karnataka, 560046
Website:	[email protected]

Hi myself Ranjit sutradhar and my Mobil no [protected]. Just now I switch on my mobile a got a msg like that" Thanks for subscribing to limitless music at Rs 30 for 15 days validity. You will be renewed after 15 days. I don't know really what happening.. Simply they are sending a msg and immediate deduct the amount.. What is this?

I just request to deactivate the limitless music immediately and get back the deducted amount in main balance...

Thanks and Regards
Ranjit
[protected]

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Jan 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Aircel Customer Care's response Dear Ranjit sutradhar,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 27, 2016

Aircel Customer Care's response Dear Ranjit sutradhar,

We have verified your account details and found that an amount of Rs.30/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.

Warm Regards,
Aircel Social Media Team