[Resolved] Aircel — To get back the deducted amount and deactivate the service immediately. | |||||
Dear sir/madam, Myself Ranjit and my mobile no [protected]. Yesterday 29/12/16 early morning I received a msg like that " Thank youfor choosing weekly video store Rs35. You have been charged for Rs 35/ for 7 days. I don't know really what happening. Now I have notice that every odd dates one one new service will automatically activate and deduct the amount. Now I request to you pls deactive the weekly video store immediately and return the deducted amount as soon as possible. And 27/12/16 again I got a msg " Thank you for choosing khelo India jetho India Rs35. you have been charged Rs35 for 7 days. I request to u pls deactivate khelo India jetho India service immediately and return the deducted amount as soon as possible. Finally on 25/12/16 again activated pocket store fortnightly and deducted Rs49/ from my main balance. After a put a complaint then the working day u deactivated the service but you did not return the deducted amount Rs49. Now I request once again pls return the deducted amount Rs49/ as soon as possible. I am waiting for your valuable feedbacks. Thanking you, Regards, Ranjit [protected]. Was this information helpful? | |||||
Feb 6, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 31, 2016 Aircel Customer Care's response Dear Ranjit sutradhar, We are forwarding your concern to the team. Please allow us some time to get back to you. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Jan 05, 2017 Aircel Customer Care's response Dear Ranjit sutradhar, We have checked your account details and found that Rs.35 has been deducted from your account for activation of VAS service. However, as a goodwill gesture we have refunded the deducted amount and the service has already been deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services. Thanks and Regards Aircel Social Media Team | |||||
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