[Resolved]  Aircel — To get back the deducted amount and immediate deactivate khelo india jeeto india vas.

Address:Bangalore, Karnataka, 560046
Website:aircelsocialmedia @aircel.co.in

Hi dear sir/madam,
My self ranjit sutradhar and my mobile no [protected]. Just now i switch on my mobile and i got a msg like that"thank you for choosing khelo india jeeto india at rs35. You have been charged rs35 for 7 days". This is the good morning message for me today. Whether it is a jock for me or what rubish i dont know. Be honest i am not satisfy aircel service. Shall i continue with aircel or what? I am using aircel last 7/8 years.
Now i have notice that after one or two days one one new new vas will automatically active in my number and early morning when i switch on my mobile i got the good morning message like that" thanks for choosing something... And you have been charged... Please tell me what is this? In a week 4 times different different vas will automatically activated in this no at mid night and they deduct the amount from main balance.
I don't know what happening exactly and it is more horrible... Even i already sent a mail to customer care and specially request please don't activate any vas service in my no but still new new vas it automatically activate.. Please tell me what to do next?? I think customer satisfaction is more important but here... Tell me if daily one one new vas will activate and without informing you they will deduct the amount and specially early morning after switch on in your mobile you got a msg like that which customer will be satisfy.

Now i request please deactive all the vas which has been activated with in 7/8 days and return all the deducted amount in my main balance as soon as possible. I am waiting for your valuable reply..

Thanking you

Regards
Ranjit sutradhar
Mob:[protected]
Was this information helpful?
No (0)
Yes (0)
Feb 24, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2016
Aircel Customer Care's response
Dear ranjit sutradhar,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Jan 24, 2017
Aircel Customer Care's response
Dear Ranjit sutradhar,

We have verified your account details and found that an amount of Rs.56/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I am Vikrant J. Gaikwad my mobile No.[protected]. On 02/01/2017 evening I recharged Rs.35/- But balance is Nill & Next day 03/01/2017 afternoon I recharge Rs.50/- and evening recharge Rs/- 35/- but balance is Nill.I have 03/01/2017 last recharge of Rs. 30/- that time I had got balance Rs.23/- Please my where is my Recharge of Rs.35, 50 & 35. Therefore I request return all deducted amount of Rs 120/-.
Aircel Customer Care's response, Jan 5, 2017
Verified Support
Dear Vikrant Gaikwad,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Mode of recharge:
Transaction ID of every recharged:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 12, 2017
Verified Support
Dear Vikrant Gaikwad,

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information