Aircel — Top up credited to Promo balance

Address:

Pune, Maharashtra

I had made an online recharge in the category Top ups for Rs 135 on 4 Sept, 2015.The transaction number was MHR[protected].It was mentioned on the site that a TT of 150 and 150 MB data will be credited if this recharge is done.However it was not specified that this 150 will be credited as PROMO Balanace.I called the customer care multiple times and everyone seemed confused as to how this balance is to be used.I am currently in Delhi which is a roaming area for me.Today when my main balance got exhausted and i was unable to make calls, i redialed customer care and the operator told me that it was obvious that this was a Promo recharge, and said i could raise a complaint with consumer forum.I have the screen shot for the information available on Aircel site.Plesae can you help me with the same.