Aircel — unable to open net and aircel is deducting my money without my involvement

Address:

Hyderabad, Andhra Pradesh

Hi sir, I am karthik..am from hyderabad my mobile number is [protected] Aircel number.and I am getting a lot of problem with Aircel.. Even I have 3g unlimited planning...and have 3.5 GB data..I am unable to open net.even it is running in 2g takes lot of time to load..for this I often called to customer care..no one is solving my problem..and tries to end d call without my consent.. And my balance have been deducted.. Lot of times..by activation of VAS packs from Aircel..without my involvement and consent..for this called to cce and they are saying that balance will be refunded within 24 hours..but after that time also I didn't get my money refund and besides my remaking balance also deducting by activating VAS stuff..even I didn't lift the company call...and..without minvolvement and my consent.. Finally I realise that Aircel is cheating customers by activating VAS and taking money..and giving salary to call center with our (customer )money... If Aircel customer call to the customer care that says ALL OUR AGENTS ARE BUSY CALL BACK AFTER SOME TIME..AFTER I TRIED LOT OF TIMES 24/7 MAX COULDNOT CONNECT THE CALL... then what we will do...and what is the use of customer care..for customers.. SO PLEASE SOLVE MY PROBLEM...PLS PLS.. ELSE I WILL SPREAD THE NONCENCE WHICH AIRCEL IS DOING AND ..APPROACH CONSUMER COURT..BCZ I HAVE ALL THE VOICE RECORDS OF CONVERSATION BETWEEN ME AND CUSTOMER CARE EXECUTIVES.. SO I HOPE U GOT MY POINT...