[Resolved] Aircel — Unable to port out

acharyaashish1

Address:

400066

I have been trying to port out of aircel since the past few weeks but am unable to do so. The message just doesnt get delivered. My number is [protected]. Whenever I call the helpline I never get a proper answer. I have spoken to the other provider too, but even they cannot help me untill i get a UPC. I have tried sending the message to 1900 10 times now and all of them are undelivered. MNP cannot be so difficut, all I can think of is maybe Aircel purposely does not deliver messages to 1900. Would really appreciate it if this is taken care of ASAP.

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Aug 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jul 10, 2017

Updated by acharyaashish1 This complaint still isnt resolved. I have tried sending mails to the customer care email id but no rrply there either. Would request someone to look into this ASAP

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/Format of the PORT message sent:
Screenshot of the error message received while sending the PORT SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Jul 12, 2017

Updated by acharyaashish1 Hi,
The customer centre did get in touch with me. Have sent a message to 1900 after changing the device, as suggested by the rep. Once i get the UPC would update this thread.
Thanks

Verified Support

Jul 12, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

Please feel free to contact us, we are all here to help you.

Warm Regards,
Aircel Social Media Team