[Resolved] Aircel — Unauthorised call to friends and relatives and unprofessional behaviour | |||||
I was a regular customer of aircel but in the month of June'16, i got a bill of Rs. 3000+ stating that the charges are due to data usages. I was really shocked, as my plan was unlimited data with credit limit of Rs. 700/- but how come the bill amount be so much (almost morethan 4 times of my credit limit). i had complained the same with aircel customer care and aircel appelate authority and also raised the same with consumer forum. Inspite of the above, sudderenly all of my friends and relatives are getting call from a mobile no on 17/09/2016 claiming that she is from aircel and you please make the payment on behalf of this particular customer as he has directed us to collect from you (whereas i never ever did so). It is really very shamefull for aircel to call my friends/relatives without my permission. More ever while calling to aircel customer care regarding such incident, they are saying we don't have any such information. We can't do anything on this right now but we will note it, our backend team will check on this. Was this information helpful? | |||||
Nov 6, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 Aircel Customer Care's response Dear Customer(carrparhi), We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail: Number from which you are getting call: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 21, 2016 Aircel Customer Care's response Dear Customer(carrparhi), We request you to please share your concerned Aircel number so that we can forward your concern to our respective team. Thanks and Regards Aircel Social Media Team Verified Support Oct 01, 2016 Aircel Customer Care's response Dear Customer(carrparhi), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 06, 2016 Aircel Customer Care's response Dear Customer(carrparhi), We hope that our team got in touch with you and shared all the requisite information. Thanks and Regards Aircel Social Media Team | |||||
 1 Comment | |||||
Comments
Really got frustrated for the calls made to my friends and relatives without my permission... Biggest tragedy is the person who was calling to my friends and relatives on behalf of Aircel is not responding my calls...
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