Aircel — Unauthorised charges and auto activation | |||||
This is rehana. I have been using aircel from past a year, till last month everything was going okay, when i did my first bulk recharge of 300 the problem started there, first they auto activated the masti club and charged 99, so i complained about it, they just deactivated the service, but never reverted back my money. Later again they auto-activated aircel deals and daily keep charging 1re/day, i just requested and deactivated the service, even though again they auto-activated it, and yesterday i recharged some of 20rs, the very next hour they auto activated some other services and charged 15rs from my account. I dont understand what is happening. Why is this aircel is so fraudulent. This is really cheap, which i have never undergone with any other networks. Aircel is very worst. I am just gonna change my network and recommend my friends & relatives to not to go with aircel if this people didn't refund back my money. My number is [protected]. It happened on[protected]. Was this information helpful? | |||||
|
Aircel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Rehana Bint Abdul Rahman,
We have checked your concern and would like to inform that an amount of Rs.99/- was charged towards a VAS pack MASCUB1 activated through WAP with consent id on 13/6/2016, the pack was deactivated today. Reversals not possible, as the you had not complained about the VAS charges within the stipulated time of 24hrs.
Warm Regards,
Aircel Social Media Team
We have checked your concern and would like to inform that an amount of Rs.99/- was charged towards a VAS pack MASCUB1 activated through WAP with consent id on 13/6/2016, the pack was deactivated today. Reversals not possible, as the you had not complained about the VAS charges within the stipulated time of 24hrs.
Warm Regards,
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team