[Resolved] Aircel — Unauthorised deduction and worst service

nisha87

Address:

Kolkata, West Bengal, 700075

Customer care called up and said being prized customer i have received some this and that offers. he said i dont have to recharge anything and just have to maintain some balance and asked me just to listen about the offers..i allowed him to continue his chatter and at last said i am not interested in any offers. after that.. they deducted from my main balance without any confirming messages... when i called up the customer care as usual their server stopped working when serious customer calls up. i just wish i could port my number to other network hassle free... i would not recommend this network any one. worse network and even worst service!!

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Nov 6, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2016

Aircel Customer Care's response Dear Customer(nisha87),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 04, 2016

Updated by nisha87 i haven't received any confirming message declaring my deductions so i cant provide you exact date and time. i came to know about this on the 29th sept and on 28th at 11:34 am I got call from your customer care service centre.

and near about rs 80 was deductated.
please provide me the necessary steps to port it to other network.
thanks

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear Customer(nisha87),

Out call done ( [protected] ) time 9. 15 AM ; 10.15 AM and 10 : 30 AM but every time not reachable. Share the Alternate number.

Warm Regards,
Aircel Social Media Team

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Comments

Preeti Shar

from Delhi, Delhi

Sir please send my all call details date 01-09-16 to 25-09-16 mobile no-[protected]
email [protected]@gmail.com

Aircel Customer Care's response, Oct 1, 2016

Verified Support

Dear Preeti Shar,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team