Aircel — Unauthorized activation of subscription and talk time deduction | |||
On 30th dec, I noticed that approximately 100 Rs talktime was vanished from my Aircel mobile account (Karnataka zone) . I called to the customer care to complain and was told that it was deducted for some subscription which I have never opted for . So I asked for refund and deactivation . Later in my sms inbox, I noticed a sms saying : Thank you for your request to subscribe to STORE 99 . To complete your subscription please click on . Earlier, at times I have received similar sudden random messages (generally from 59061, including STORE 99 as well) . If I receive such messages, I always make sure not to click the link and the pack does not get activated . As usual I did not click on that address this time also . I understand that this message was related to the same subscription pack that I mentioned above . But I do not see any msg about WHEN the subscription got ACTIVATED, WHEN and HOW much amount was DEDUCTED . No msg for deactivation also even if I requested for deactivation . As I didnt get my refund, I emailed the customer care (care.[protected]@aircel.co.in) next day i.e. on 31st dec, 2015 . They didnt even bother to reply back . So again on 12th jan, 2016 I sent a follow up mail . This time they replied and after that there were several mail exchange between me and them but still they are not ready to give me my money back . In the mail, this was the Reference number : 1-[protected] and these numbers (ERN[protected]QJ1MS8) (ERN[protected]HVQ) were there (not sure what they are..possibly auto generated acknowledgemnt number) If required, I can share my mobile number separately via email . I can assure from my side .. neither I requested for such service, nor I confirmed any subscription, nor I have used any, nor I intend to . I do not authorize aircel to activate that pack on my number or deduct talk time for the same . Here I request again to give me complete refund of my talktime . Thanks and Regards, Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
No resolution yet even after follow up mail
No resolution yet
Dear Customer('Labani Roy),
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in