Aircel — Unauthorized Balance Deduction - I previously submitted a complaint and I can't find it now

Address:

Hyderabad, Andhra Pradesh

Unauthorized Balance Deduction - I previously submitted a complaint and I can't find it now. This is ridiculous. How can my complaint be removed without any resolution being provided and to add to it, there have been further unauthorized deductions. Aircel, Stop robbing of customer's money and find a right way to earn through quality customers service and their trust. This is beyond ridiculousness. Aircel has been deducting balance of Rs. 15/- on a fairly frequent basis stating I downloaded some wallpaper, etc. (of course, without my knowledge) and I get an SMS stating I can visit some aircel website to get some free content. In the past 2-3 months, this deduction has been fairly frequent. My number is [protected] and the dates of deductions for just this year are as follows: 1) Jan 29, 2015; 2) Feb 4; 3) Feb 4 again; 4) Feb 16; 5) Mar 5; 6) Mar 13 - the only date where I received any complaint # from them (1-[protected]); 7) Mar 22; 8) Mar 28; 9) Apr 4; 10) Apr 7; 11) Apr 11 - on Apr 12, I got frustrated by all above charges and for once, visited their website and downloaded some content since it appears I will get charged anyways - this was just the one time ; 12) Apr 15; 13) Apr 22 14) Apr 28 and now 15) May 22. So I have been robbed of almost 15 * 15 = 225 rupees for no reason and that too within this year. I mostly use my applications and rarely browse through websites. Over the past 1 year, there have been multiple deductions and I keep calling their customer care and they keep making false promises that they will refund in 24 hours and that I will also receive a complaint # but I haven't received either refund or complaint #s - complaint # was only given once but never been refunded. They say they have deactivated the what-ever service that was subscribed to but when I call/SMS their deactivation service # which is 155223 before and after making call to their customer care, it says there is no pack activated but the customer care confirms there was some pack activated and that they have deactivated it. This has been an ongoing issue and I feel embarassed about their false promises by every customer care agent I have spoken to and also everytime they keep transferring to some senior agent who would also lie without any hesitation. Every time, I get sms with an aircel website link to download some free content and finally after multiple deductions, I clicked that link only once to find out what exactly the link is. I saw that you can download some free content such as songs, wallpapers, etc. but I'm still confused as to how can I subscribe to a pack without my knowledge and their customer care can't provide explanation as to the exact reason for the deduction. I tried my best to ask them if there is any particular website or any other application website that was visited (which I rarely do) so that I can avoid those actions and not get charged but none of them have the answer. It appears they just want to deduct at will at their own predefined time period and won't bother even little bit about a customer's complaint considering the multiple complaints that were raised by me without any help. Please look into the issue so that at least other customers don't get robbed of and at least I won't get charged in future.