[Resolved] Aircel — Unauthorized charges for mobile service

Rakesh Karwasra

from Nagram, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302019
Website:	aircel

I have aircel mobile no.[protected]. I got call from company on 17 october at 12:29 pm.. I received the call . I did not press any option. still the service was activated on my mobile and 14 Rs. charge was taken. I called on customer service. the guy told me that balance once deducted will not be given back. so now I have no option. they do it so many times and I can not even complaint on their customer care service. They just block numbers. I want justice..

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Nov 20, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

Aircel Customer Care's response Dear Rakesh Karwasra,

We are forwarding your issue to the team. Meanwhile please share the below mentioned detail:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 20, 2016

Aircel Customer Care's response Dear Rakesh Karwasra,

As per your request, waiver of Rs-14 against MOC has been processed as a service gesture which has been updated in your account. The Service was activated through OBD and has now been deactivated.

Warm Regards,
Aircel Social Media Team