[Resolved] Aircel — Undue deduction of account balance.

Koushikduta

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700035

I received an SMS from DT-AIRCEL, on 14/12/2016 at 02:15:17 pm, that my account was debited by Rs 29 due to subscription to Dialer tune facility, but
I have not made any such request, neither verbally over the line or through text. Is this a common practice of this company to deduct account balance like this. This is a serious incident of fraud, I want a resolution at the earliest.
My number is [protected].

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Jan 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Aircel Customer Care's response Dear Koushikduta,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 30, 2016

Aircel Customer Care's response Dear Koushikduta,

We would like to inform you that deducted amount of Rs.29 has been credited in your account on 15/12/2016 and the service has been deactivated.

Thanks and Regards
Aircel Social Media Team