[Resolved] Aircel — Unexpected huge billing for my postpaid number

premkumard

from Chennai, Tamil Nadu

Address:	600054
Website:	aircel.com

I did not get any proper information about the plan changes. I just got an sms saying "as part of standardization ur 3gsmart249 plan will be revised to 3gsmartplan299" which should just rs50 to my usual billing amount, but today i got an sms saying "your total usage (Billed + unbilled) is nearing your credit limit. Please pay rs.2034". This is ridiculous amount. I converted my prepaid to postpaid for rs.199 plan, after sometime they changed it to rs.249 and then now to rs.299. Aircel changes the plan and does not give any explanation about the new plan and send us ridiculous bills.

General advice - do not convert your aircel from prepaid to postpaid

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Sep 22, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear premkumard,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 22, 2016

Aircel Customer Care's response Dear premkumard,

As per our concerned team, plan change has been done by the marketing team & intimation has been sent through SMS. Hence, charges found correct & no reversal applicable in this regard.

Thanks and Regards
Aircel Social Media Team