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Aircel

Aircel — Unfair balance deduction by forcibly subscribing to unwanted service

Address:Patna, Bihar, 800023

Yesterday (19th April) @ 11:55 am, a message was received from AIRCEL about being subscribed to MUSIC CONNECT service @ Rs. 30 per month..whwn i checked, a sum of 30 rupee was already deducted from my main account balance..much to the surprise, i haven't dialled any no. or send any code to activate any of your service..when i contacted 121, the lady executive responded in most unruly manner. Without listening to my problem, she ended up with "Thanks for calling aircel". Then i contacted 198 and i was told that the server is busy..Till then i am trying to connect a no. of times only to listen that your executives is busy somewhere else..

Nitish
Mo - [protected]
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Comments

Dear Nitish(Nitish523),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Nitish(Nitish523),

As per the update from our team, the issue has been resolved. Kindly let us know for any further assistance.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply

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