[Resolved] Aircel — Unfair balance deduction on name of a service activation | |||
Hello sir/madam, I m an Aircel customer, I have been tolerating unfairness & fraud from Aircel for a long time, even I raised my voice against that but no result i found except formal reply from Aircel, this time I m complaining with this hope that I find a result not to a formal response, since last 10 days deduction was being done almost daily from my a/c on the name of service activation like khana khajana service, ndtv service etc, whenever I complained against it to Aircel, I was told a service was activated from u & when I told them I didn't activate a service, I got refund, almost it happened till 10 days, today 16/05/2017 when I checked my a/c bal, I found deduction of 21rs, when I complained against it to Aircel, they told me service auto renewal happened & refund can't be done, when I asked them that how can a service auto renewal happen whereas no service was activated on my phone, they couldn't answer well. Please help me raise customer voice & provide me my refund. [protected] Was this information helpful? | |||
May 18, 2017 Complaint marked as Resolved Hi Ujjwal Ji,
We would like to inform you that as per the records, there is a balance deduction of Rs 21/- towards the NDMNM75 service activated on 16/03/2017. However, we have deactivated the service and as goodwill Waiver Rs. 21/- has been credited to your account.
Warm Regards,
Aircel Social Media Team Aircel customer support has been notified about the posted complaint. Verified Support May 17, 2017 Aircel Customer Care's response Hi Ujjwal Ji, We have forwarded your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support May 18, 2017 Aircel Customer Care's response Hi Ujjwal Ji, We would like to inform you that as per the records, there is a balance deduction of Rs 21/- towards the NDMNM75 service activated on 16/03/2017. However, we have deactivated the service and as goodwill Waiver Rs. 21/- has been credited to your account. Warm Regards, Aircel Social Media Team | |||
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