Comments
Dear Pradip N Mitra,
We would like to inform you that you have recharged RC 61 on 08.08.2015 at 15.58 in which you got Local A2A @1p/3sec, A2O @1p/2sec & STD 1.5p/sec, Landline calls STD/Local @ 3p/sec, First 60 Secs of the 1st Local Mobile call for the day @ 1p/Sec, 100 MB data for 28 days. Daily 1st two SMS Charged then 50 SMS/day -30 days, tariff validity for 90 days.As per system, total balance Rs1.12 (before balance 53.12 after balance 37.50) was deducted to calling this number 98367##### & 98303##### from 9/5/2015 at 2:40:23 PM to 9/6/2015 at 10:41:48 AM for total 223 seconds & call rate charged as per RC 61 & concerned team have recharged Rs0.01 on 22.08.2015 at 18.26 which you got 20.48 MB 3G/2G data validity for 15 days.As per syatem, total balance Rs51.40 (before balance 51.40 after balance 0.00) was deducted to using GPRS surfing from 9/6/2015 at 3:01:45 AM to 9/6/2015 at 11:39:18 AM in 3G/2G network for total 3.3663 MB data & Rs0.01 pack validity expired on 05.09.2015 at 23.59 after that GPRS surfing charged as per v15p/10kb.So charging found is correct.
Regards,
Aircel Customer Care
We would like to inform you that you have recharged RC 61 on 08.08.2015 at 15.58 in which you got Local A2A @1p/3sec, A2O @1p/2sec & STD 1.5p/sec, Landline calls STD/Local @ 3p/sec, First 60 Secs of the 1st Local Mobile call for the day @ 1p/Sec, 100 MB data for 28 days. Daily 1st two SMS Charged then 50 SMS/day -30 days, tariff validity for 90 days.As per system, total balance Rs1.12 (before balance 53.12 after balance 37.50) was deducted to calling this number 98367##### & 98303##### from 9/5/2015 at 2:40:23 PM to 9/6/2015 at 10:41:48 AM for total 223 seconds & call rate charged as per RC 61 & concerned team have recharged Rs0.01 on 22.08.2015 at 18.26 which you got 20.48 MB 3G/2G data validity for 15 days.As per syatem, total balance Rs51.40 (before balance 51.40 after balance 0.00) was deducted to using GPRS surfing from 9/6/2015 at 3:01:45 AM to 9/6/2015 at 11:39:18 AM in 3G/2G network for total 3.3663 MB data & Rs0.01 pack validity expired on 05.09.2015 at 23.59 after that GPRS surfing charged as per v15p/10kb.So charging found is correct.
Regards,
Aircel Customer Care
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in