[Resolved] Aircel — Unknown charges cut from account | |||
This is Gajendra Shrimal having aircel prepaid with mob no. [protected]. sir my balance was suddenly reached to 2paise, the causes of i did not understand. i ahve also talked to your customer care several times, they always say the same thing "wen could not say anything because of technical fault". Now u only say, what should i do. my balance was approx 150rs, just in a single day it reached to 2paise, how it is possible. if such type of fraud exists in such a International mobile Company ("I thought it is, correct me if i am wrong"), where will customer go. it has more then 24 hrs have called ur customer care, no one has responded till yet, neither my complaint has been registered nor any appropriate reason has been given to me for this reason. Either you dont consider your customers or you have more customers as your expectation. You dont have any right to misuse the hard earned money of customer. Was this information helpful? | |||
Complaint marked as Resolved
Aircel customer support has been notified about the posted complaint. Verified Support Oct 05, 2015 Aircel Customer Care's response Hi shgajendra, Thank you for reaching us at Social Care. We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times. Thanks and Regards Customer Service Officer | Social CareTeam Email us at [protected]@aircel.co.in | |||
4 Comments | |||
Comments
Hello Sir, may i know the deduction which has been taken out from my number in detail for last month. then only u can say whether they were charges deducted or not.
i have already taken out that sim(because of no hearing from your side) form my mothers phone, you can also contact me on my email. or contact no [protected]
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We would like to inform you that no VAS deduction has been found from your account.
Regards
Aircel Social care Team