[Resolved] Aircel — unlimited call pack rs 294

Govindhan Sekar

from Tiruvannamalai, Tamil Nadu

Address:	Thanjavur, Tamil Nadu, 612001
Website:	www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P2601732251264076518863

Hi team,

As per instruction mentioned in the aircel website, i have recharged rs 294 on 3rd december 2017 at 10.24 to avail unlimited local calls. As per tariff, i can make unlimited local calls for any network and unlimited aircel to aircel std calls. But when i am making local calls for other network, charges are getting deducted from my main balance which should not be the case. I am highly disappointed due to this and i feel aircel is cheating the customer and providing false information in the aircel website.

Aircel is mentioning something in their but it is not same which make me to switch other network.

Could you please help me to avail right offer?

Please my transaction id is 6019334029275681586749894
Payment reference id[protected]jv19nl5

Please let me know if you need any further information.

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Jan 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear customer (Govindhan Sekar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear customer (Govindhan Sekar),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Dec 06, 2017

Updated by Govindhan Sekar Hello,

I am not happy with the information provided/ conveyed by your team. Your team is not ready to listen my concern, all they do is enforcing the information they had.

I have referred the below Aircel authenticated website and I was under the impression for Rs294, I will be getting unlimted Local call + STD calls for Aircel to Aircel only.

Aircel Website I have referred:
http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P2601732251264076518863

But your team ask me to refer the below website, where the information given for the same tariff is different from I could see in the above Aircel website.

https://epayment.aircel.com/aircelonlinerecharge/

This mean Aircel is publishing false information in their website and getting benefit by fooling/ cheating their customer. Different information is being published in different Aircel authenticated website which is not my mistake. Also please do remember if Aircel is maintaining more than one website then dont expect the customer has to cross verify all your website to ensure the information provided in all the website are same which is not our job.

Also customer can use any medium to recharge according to their convenience & benefits they use to get but it should be indeed Aircel should not provide false information in different Url which is shame which leads to the customer are in trouble.

Also your team has closed the ticket without my knowledge which is an integrity issue. Your team is disconnecting the call while the customer is talking which shows Aircel is posting uneducated employees to handle the customer.

Can someone from your team look into this who has better attention to details? Because of this around Rs 12 has been charged from my Main balance account. I want that amount has to be added in my Main balance account.

Please let me know if you need any other details.