Aircel — Unnecessary activation of packs

Address:Bangalore, Karnataka, 560073
Website:www.aircel.com

My phone no is [protected] and my balance was ₹11 today morning. I complained about unnecessary balance cuts from Aircel last week. That complaint got resolved but this week they started there old method of cutting my balance. This time Aircel has service like honeymoon destinations on my no [protected] on 10/10/2015. I am a student why I want a pack like honeymoon destinations. I even don't know such a pack exits. Please stop this unnecessary activation of facts and refund my balance.
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Aircel customer support has been notified about the posted complaint.
Oct 10, 2015
Updated by Nandan Ananth raju
How can I even activate pack whose name I even don't know. Can aircle stop this nonsense and stop troubling me.

Complaint comments 

Comments

Hi anandan428,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear anandan428,

We would like to inform you that, We have verified your account details and found balance depleted for Mastimall Service and charged Rs.11/-. Service activated through WAP on 42287 waiver posted for Rs. 11/- as one time good will gesture and service deactivated.

Regards,
Aircel Social Care Team

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