[Resolved] Aircel — Unnecessary vas charges being deducted.

Magesh Gopal

from Mumbai, Maharashtra

Address:	600024
Website:	Aircel.com

Dear sir/mam...

I'm a customer of aircel using prepaid connection.

I'm receiving messages for certain vas products even without me subscribing for the same and i'm being charged. Last month i have been detected rs.30 for dialler tunes and today again for nyassa astrology rs.30.

I have not subscribed or sent any confirmation sms from my end for the above said services.

When i called aircel customer cell there was no proper response.

Would appreciate if you would look into this issue and resolve my problem at the earliest.

Regards
Magesh
Aircel no.[protected]

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Sep 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Aircel Customer Care's response Dear Magesh Gopal,

We are forwarding your issue to the team. Meanwhile please share the below mention detail:

Date and time of Deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 25, 2016

Aircel Customer Care's response Dear Magesh Gopal,

We would like to inform you that NYSASTR30 pack has been deactivated and Rs.30+7 = 37 refunded as one time goodwill gesture.

Amount RS .37 has been credited to your account.

Warm Regards,
Aircel Social Media Team