[Resolved] Aircel — Unrequested balance deduction | |||
Hello sir, My name is ravi singh and my mobile number is [protected]. I recieved a massage from dd aircel that tells that i have been charged 20 ruppes for a service 'games club' but sir i have neither requested this service nor used it. This is second time when i have been charged for this unrequested service. I have already unsubsecrived it. Please help me sir. Please help to refund my money. I am helpless sir. Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 19, 2016 Aircel Customer Care's response Dear Customer(rv2088), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 23, 2016 Aircel Customer Care's response Dear Customer(rv2088), We would like to inform you that you have subscribed Value Added Service like GCLUB35 on your Aircel number [protected] via WAP mode on 19th Sept’16 for which you have been charged Rs.20/- the VAS has activated post your double consent and service has already been deactivated at our end and the amount has been credited back in your account under onetime goodwill gesture. Warm Regards, Aircel Social Media Team | |||
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We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel no.:
Date & Time of deduction:
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Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team