[Resolved] Aircel — Unsatified from the service from the service provider | |||||
Hi team, i have three different postpaid nos. From aircel service provider under my name. I have been using these nos. For more than 2 years now. Unfortunately i have certain issues for which i have been raised ticket but per advice from the aircel customer service i had to visit the nearest aircel showroom. I have been visiting multiple times for two different requests for the past one months and the showroom agents has told to contact customer care but the customer care told us to check with show room. But still our complaint is open not yet resolved and both sides they were not yet resolved. They are playing with us like customer care will pointing us to contact show room and show room also doing like this. Actually bill amount was charged with the unexpected amount, but for that amount i have not yet used for that amount. But suddenly my number was disconnected. So from both sides they are not responding to us. Already they are overcharged amount for my another number and i have changed into prepaird also. I paid the amount also because of call barring. I want the refund amount which was charged excess and i ll the pay the bill my another number which was disconnected as per my usage. Shared details to the concerned department within aircel. But my requests are still not resolved. I am unsatisfied with the service provided by this vendor. Hoping that my request would get resolved soon. Thanks, leo Was this information helpful? | |||||
Oct 24, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 07, 2016 Aircel Customer Care's response Dear leovijay, We are forwarding your issue to the team. Meanwhile please share your alternate number. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 23, 2016 Aircel Customer Care's response Dear leovijay, We hope that our team got in touch with you and shared all the requisite information. Thanks and Regards Aircel Social Media Team | |||||
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