[Resolved]  Aircel — Unused surplus bill charges

Address:	Chennai, Tamil Nadu, 600042
Website:	talktoaircel.co.in

Dear sir/madam,
I'm currently using 199 aircel postpaid plan. I have been charged rs.434 for the november month usage (Bill cycle:-20th oct to 19th nov) which consumes unused surplus charges. I have inquired with the customer care personnel, as of 1st inquiry dated nov last week no remedy was processed despite of my concern. I again inquired and registered a complaint and got information as despite of my plan usage i have used an additional approximate rs 6 charges i. E., nearly 230 around (With tax) as bill charges in total. Aircel csr/personnel informed me as surplus amount was due to vas charges. I didn't use any such facility and happen to send a stop message to interrupt vas service in future to 155223 but i did receive a message as "you are not subscribed to any vas service.". For the third time when i inquired aircel csr/personnel i received a response as it's due to net usage. Meanwhile response for the complaint registered on 28th nov came at 30th nov with identical response having experienced no resolution. I happen to use basic handset and no such responses matching the surplus bill charges.

My next bill deadline is 6th dec, i request aircel csr/personnel to provide a proper ethical solution and re bill my nov month bill charges ethically (As of my usage rs. 230 around) to continue the service.

Kind regards,
Arun kumar
Contact no:-[protected]