[Resolved]  Aircel — Unwanted activation of vas service and worst customer care experience

Address:Chennai, Tamil Nadu, 600001

Without my approval aircel has activated one vas service cost 75rs then later in 2hours i have called them and requested them to deactivate and refund back the money. they accepted my request and told me that they will deactivate within 24 hours and refund my money.
Nothing happened, i followed back again the next day after two hours the other executive assured me that the refund will happen in another 24 hours,
Again nothing happened, then the third day i have followed back again another executive raised an appellate request, in 2hours they resolved the appellate request. then the 4th day i called them up i. e., today they are telling appellate request is closed and refund will not happen because request is raised after 48 hours. but logically i have called them up in the same day and requested. don't know what to do, worst customer service experience, thinking to switch over to some other service provider. this vas service is not at all a useful one to anyone, the content they deliver is available for free in internet.
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Aug 9, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Dear Customer(rab4u),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Hi have shared the details in email
Dear Customer(rab4u),

We would request you to please share your "Aircel No." in this forum so that we can assist you in a better way.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
May i know what is the reason to share my number in this forum. As you know sharing mobile number in public forum is not a recommended option, you know the consequences of it, marketing calls, spam message etc.,

Do this forum has PM option ?
Dear Customer(rab4u),

We would request you to please share the "Aircel No." for which you have the complaint and the email to which you have sent the details regarding your complaint. Without this information we will not be able to resolve your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

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