[Resolved]  Aircel — Unwanted auto renewal of sms pack

Address:335001

Mobile:[protected]

I stopped recharging my mobile because of auto renewal of sms pack by the company after trying all methods to deactivate it and to no avail. now i recharged it with rs 150 and i get a message that

"your sms pack will be auto renewed in 3 days, to continue please maintain balance"

What is this?? and to discontinue?? keep your balance drained??
I tried calling consumer care of aircel but you see it is easier to clear upsc than to reach their customer care executive. and the machine generated message says that i have no vas activated in my account. what am i supposed to do now? please solve this issue asap.

Thanks
Was this information helpful?
No (0)
Yes (0)
Jul 14, 2016
Complaint marked as Resolved 
aircel customer care called me and sorted out the issue
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer(Vipal Choudhary),

We are forwarding your issue to the team. Meanwhile please share your "Alternate No." so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Customer(Vipal Choudhary),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information