Aircel — Unwanted balance detection in the name of data usage

Address:695524

Balance has been detected without any reason .
i was using my home wifi, and Aircel kerala detected balance from my account. how can they detect balance when my mobile data is off ?? total
3 times, 1.75+.25+.25.
when i called customer care support, they treated me like i'm faking it,
and a guy named amal babu a from chennai customer care support, talked to me like, i can call him as his father .
what kind of manner is that ? this is how aircel customer care treat their customers ? just because i bought their sim ?

i want resolution for my problem right now, balance detection with
[protected]

contact number : [protected]
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Dear Customer(sreemon s),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Customer(sreemon s),


We have checked and found that you were not latched on to Aircel network hence, you were charged correctly.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

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