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Aircel — Unwanted balnce deduction-service activation

Address:Patna, Bihar, 800024

My aircel no-[protected] was charged rs30 for some service i didnt opt for...
Today at aroun 7.15 Am a service was activated without any permission hence please refund my money. This type o[censored]nwiling balance deduction with any prior information or permission is not fair, it is against the company policy. Also it causes a fall of trust in the service provider. Hence i request you to please look into this matter and get it resolved as soon as possible so that idont loose my trust in aorcel and continue using it, otherwise because of these unwiling deductions i will have to go for the other options.
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Comments

Dear Customer(vivek.vvk),

We regret for the inconvenience caused. Please share the "Message received upon deduction" so that our team can look into your issue:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Customer (vivek.vvk),

We'd like to inform that your balance related issue will be resolved soon.

Warm Regards,
Aircel social care team
Reply
I recieved a message from aircel saying your complain has been solved but the balance was not refunded.
Please look into this, and make sure the process is complete.
Thanks
Reply
Dear Customer (vivek.vvk),

We apologize for the inconvenience caused. We have forwarded your concern to our team. We will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Reply
Dear Customer(vivek.vvk),

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team
Reply
No my concern was not resolved and the balance was not refunded, i tried calling the customer care but eventhey gave no response.
Please do look into this...it has been quite some time this matter is still open.
Please refund my balance so that i can build up my trust in aircel once again.
Reply

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