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Aircel

Aircel — Unwanted services activated (vas) and wrong refunded

Address:600053

I wrote to [protected]@aircel.co.in & Care.[protected]@aircel.co.in

I feel bad in following follow ups.

1. Clip Tupe- Rs. 113- I am not activated and am not using.
2. Games Club-Rs. 35- I am not activated and am not using.
3. With out my knowledge your revised plan rate.
4. I was called so many times rise compliant and check up the status, But in your side I received auto generated msg only in req docket dated 30/03/2016 06;26;27 is resolved like.

Already I got porting code. Kindly re work and refund in my bill for un-used service and send to me for final settlement.

This is my compliment
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Comments

Please deactivate Fun TV from my aircel number which has been subscribed without my knowledge.
Reply
My phone no: [protected] & You informed that my UPC code is “DK18284 and it will expire on[protected].. But the retailer says the Upc code is wrong ! what can I do? then on 6/5/2016 again i sms to 1900 to generate upc code there is no reply ! is it your responsibility to the customer ?
Reply
Dear Customer(Pravoo),


Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Sanjib(sanjib mondal1),

We are forwarding your issue to the team. Meanwhile please share the following details so that our team can look into your issue:

Alternate no.-

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Sanjib Mondal,

Our concerned team has tried to contact with you but unable to reach. However, MNP process will be done within 7 days.

Warm Regards,
Aircel Social Care Team
Reply

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    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
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    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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