[Resolved] Aircel — Unwanted services got added without my permission and also deduction of balance from the account without any reason | |||
17.08.2015 I recharged my aircel number today with Rs.20 and got Rs.17.79 which was fine.Later on, in the evening I received a text "thanks for using pocket aircel internet" and the new balance was Rs.5.88 which is very annoying and irritating.I don't even know why this service got activated on my number when I haven't told them anything about this.My number is-[protected]. This has happened a number of times that the day I've recharged my number, that very day, they added a service against my will thereby deducting the balance. I would request my refund and also very severe actions needs to be taken against this cheat company as not only me who is facing these kind of problems, most of the customers are facing these issues as 4 of family memebers have faced this. When we make a complaint to the customer care, they take no action, provide zero solution and also the agents behave very rudely. Kindly look into the matter as this is not tolerable and acceptable at all. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Aircel is totally a cheat company.Either they should mend their behaviour or this company should be banned
Reply
Hi mprarthana91,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear mprarthana91,
We would like to inform you that these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links,
We advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.
Regards,
Aircel Customer Care
We would like to inform you that these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links,
We advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.
Regards,
Aircel Customer Care
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