[Resolved] Aircel — Unwanted subscription(VAS)-Reg

Kamalak Kannan

from Mumbai, Maharashtra

Address:	637408
Website:	wwww.aircel.com

I am not subcribe any VAS(Value added service) in my Mobile number,
But owenly activated VAS and detected my talktime account.
now activated Games club and STORE 99. I am trying to deactivate through SMS 155223.But it show you are not subscribe any VAS service like that.
same problem happen on 06/09/2016, i send the mail and rectified the problem, now again started.
If you are not rectify permentely, i will change my mobile company.

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May 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Aircel Customer Care's response Dear Kamalak Kannan,

We would like to inform you that as per our system check the service is deactivated. Further, to deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223. We suggest you to change your browser's homepage from Aircel portal to other to avoid deductions in future.

Warm Regards,
Aircel Social Media Team