[Resolved] Aircel — Unwanted VAS activated and customer support not able to de-activate it

Sandeep3021

from Delhi, Delhi

Address:

110030

I don't know how a VAS service(NDAIRSMS2N) is activated automatically in my aircel no - [protected](Delhi) from 1-Sep-2016. And when ever i call the customer care they told me that right know there is problem going on server. we can't do anything right know . please call next morning and this service continues till now and my balance is getting deducted every morning.

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Oct 15, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Sandeep3021,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Sandeep3021,

We have checked and found that NDAIRSMS2N service has been activated from your end through USSD. Hence, you got charged from your main account. Further, we regret to inform you that we'll not be able to post any adjustment in this regard.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team