[Resolved]  Aircel — USSD code doesn't function.

Address:

Hooghly, West Bengal, 712203

An internet pack of Rs 2 has been activated. 10 rupees has been deducted so far. A few minutes ago, I had called on 198 . The customer representative refused to brief me on the process on call. Instead he sent a message with details of the pack . There was an USSD code *121*201#. The code did not function. I dialled on 198 again. This time the representative informed that the pack cannot be deactivated by them. The customer has to follow a certain procedure to active and deactivate the pack. I asked him to register a complaint . He said the server was down. I asked him to transfer the call to the seniors. He said they were busy. I am helpless now. There is no other way to deactivate the pack . Another 2 rupees would be deducted in 2 hrs. I'd have to pay another 2rupees for an internet pack that I don't need and that was activated by the system ( pun intended) . Ok. This is how you people deal with customers. Ok. 10 rupees has been deducted so far . Refund the entire amount. And the pack gets activated for another day, take that amount into account as well. 12 rupees has to be refunded. I made it easier by calculating the amount myself. Your job has also been said. Thank you.